Refund policy

Returns & Refunds Policy

Lloyd Textile Recycling (Group) trading as Island of Books

Overview

At Island of Books, we take care to accurately describe the condition of all books we sell, whether new or second-hand. This policy explains when you are eligible for a return or refund and how the process works.

Eligibility for Returns and Refunds

New Books

You are eligible for a refund if a new book arrives with any damage.

Second-Hand Books

We sell second-hand books using condition ratings. You are eligible for a refund only if the book arrives damaged beyond our stated condition rating.

Please note:

Minor wear consistent with the listed condition of a second-hand book is not considered damage.
We do not offer refunds based on personal preference or expectations that differ from the condition description provided.

Timeframes

Reporting an issue:
You must notify us of any damage within 30 days of the expected delivery date.
Returning the item:
Once we confirm that a return is approved, the item must be returned to us within 14 days of receiving our return confirmation.

Returns requested outside of these timeframes may not be accepted.

Return Process

Contact us within the required timeframe with:
- Your order number
- A description of the issue
- Clear photographs showing the damage
We will review your request and confirm whether the return is approved.
Once approved, you must return the item to us within 14 days.

Return Shipping

Customers are responsible for contacting Island of books to obtain a returns label.
You must use the returns label generated by Island of Books and apply to the packaging containing the item you are returning.
You must then take the item you are returning to any post office that will accept Royal Mail packages.

Refunds

Refunds will be issued only after the returned item has been received and inspected.
Refunds will be made to the original payment method used at checkout.

Non-Delivery Claims

We dispatch our orders using Royal Mail.

If you believe your order has not been delivered:

You must notify us within 30 days of the expected delivery date.
Before any refund is issued, customers will be referred to Royal Mail’s delivery confirmation and investigation process.
Refunds for non-delivery will only be considered once Royal Mail has confirmed the item as lost.